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9/12/2008 5:18:35 PM
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Robert Rau
Posts 150
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Plenty other caffes to venture other than "bike unfriendly" Zoots whose management refuse to meet consumer /market demand. Steer clear of these dinosaurs who dont give a stuff about customer service (wont even bring the latte to the table) Let us hope they go the way of Starbucks. Vote with your feet, err cleats.
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9/12/2008 7:08:58 PM
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No Chain
Posts 31
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Fair call ... I put their vegetarian breakfast up as being worth a try in a former post. But the last time I went there I was asked not to come in through the left hand door but was ok to come through the right hand door. Has the ban been extened? Never mind .... time to move on maybe?
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9/12/2008 7:54:04 PM
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Daniel Kelly
Posts 41
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Evening All. We stopped at this joke of a place on Saturday morning for a coffee.
We were kindly greeted once we got a foot in the door by management and told we could either call a friend, get them to come down to order or put some shoes on and come in...easily said when we live 50kms away. We even offered to stand at the open window area and order, again refused.
I can't believe a place can be so backward. I will never return and hope that the cycling community follows suit. We ended up stopping at the small cafe opposite the Buffalo down at the bay and it had what we wanted, a good coffee, outside area and most importantly friendly service...even offering us an ice cold bottle of water to wet the whistle.
Adios Zoots, never again!
edited by Daniel Kelly on 9/12/2008
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10/12/2008 9:18:55 AM
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Jeff Marsland
Posts 20
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Do these people know what stilletto heels do to a floor surface?
Any establishment that allows dogs or other animals (guide dogs excepted) into their establishment belongs in a Third World (or should that be TURD World) country.
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10/12/2008 7:02:49 PM
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Robert Rau
Posts 150
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I wonder if Zoots would allow me to bring my pet pussy indoors (refer to the photograph on my post for a look at her).
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11/12/2008 10:11:21 PM
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Brett Aitken
Posts 31
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If I wasn't such a big fan of "Pay Back" I wouldn't say this but I reckon anyone who rides in Adelaide should go out their way to have at least one coffee at the 'Coffee Club' opposite Zoots and walk through Zoots on their way there.
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12/12/2008 4:12:33 AM
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Robert Rau
Posts 150
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Just bought a new set of Look Keo Carbon pedals and got free cleat covers. Somehow I dont think cleat covers would be an adequate compromise???
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12/12/2008 6:08:42 PM
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dean watson
Posts 12
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put the boots in to zootz! been going to grange jetty kiosk for quite a while after bad service, bad coffee or steep prices at henley - grange jetty kiosk v bike friendly and make good real coffee, at a reasonable price - always happy to give me a full bottle of water from which i fill my bike bottle - just have to put up with a bit of work nearby at present while council redevelops the area adjacent the jetty
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12/12/2008 6:21:08 PM
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No Chain
Posts 31
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Joe's Kiosk at Henley brews a fair coffee. He was giving away polo-shirts a few weeks ago and the joint was packed.
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12/12/2008 8:58:31 PM
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RG The Battler
Posts 2
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I could not believe it when 8 caffeine starved cyclists turned up for a social brew mid ride and was told no thanks...clearly the person at the time was not the owner and could not be bothered making the 8 required coffee's.
It is either that or the management there have made a stance against those that like to ride. I can understand cleats on the boards - I don't exactly track my dodgy old lake cleats through my house either but when all 8 offered to get into socks - that was met with a larger raised eyebrow and a response in the negative...the suggestion that table service might be an idea further alienated us from the grumpy staff. They must be making too much money - vote with your feet...err cleats.
RG
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12/12/2008 11:13:31 PM
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Robert Rau
Posts 150
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Im as graceful like Fred Astair in my cleats, but still looking for Ginger Rogers - not found at Zoots (today was singing in the rain outside Zoots - wouldnt let me in with the cleats)
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17/12/2008 11:45:26 AM
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Dave gomer
Posts 6
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Shocking as it seems not everyone loves cyclists, those people who try to run you over on the road work somewhere and I guess this guy would have the same attitude in a car. So go somewhere else. If you want to get away from the crowds at the Bay the restaurant called Quatro in the motel opposite the Buffalo is great as mentioned earlier. The Manager is a former triathlete just getting back on her bike and they lurv cyclists, give them a go.
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24/12/2008 12:24:08 PM
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Bec .
Posts 1
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For all of the bike riders out there... have you nothing better to do than bitch and complain. i know it is only a small minority that casuse these problems but unfortunately it reflects on everyone.
Obviously we have had major issues with a lot of bike riders, including them abusing my staff on so many occassion for incidents unrelated to cleats... ie not being able to sit outside near their bikes... blocking our doorways with bikes and moving our tables continuosly when asked not too, and on a few occassion breaking our tables and glassware.
For all that complain... i guess you aren't self employed or don't manage a business. very small minded and not looking outside of the square. if you feel you want to abuse us, and write nasty blogs about us... go for it. it is quite funny that not one of you have contacted me directly or any of my managers to try and discuss this situation.
With relation to our liquor licencing conditions and company and insurance policy, footwear must be worn at all times... ie you can't take off your cleats and walk with socks on. Obviously you haven't done your research.
Why would we give you guys table service when we don't do it for the rest of our customers... it is the same for all patrons that all enter and enjoy our premises under the same set of rules.
All in all... we aren't bad people, we have rules and conditions like everyone else. We are just tyring to keep everyone happy as practicable. Hope you all have a great day and happy cycling.
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24/12/2008 1:04:56 PM
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Cos
Posts 30
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Hi Bec.
Thank you for replying to this thread. I know I'm speaking for many when I say we really appreciate to hear your side of the story. I enjoy eating at zootz so it saddens me to know that I can't enter when cycling. Is there a possible compromise here?
I think it wouldn't hurt cyclists to carry a bike lock??? I do, then you don't have to be so concerned about theft..
Bec., would it possible to ask for cleat covers (rubber covers) to be worn at all times?
I do know that there are many cafes that allow cyclists to enter, and they would facing many of the issues Bec raised. It would be nice if one of those managers (a cafe not in direct competition of course!) could contact Bec and point out how they deal with these issues..
Are there any cyclists out there who could make some useful suggestions? I guess it would help other cafes too.
I would hate to think that other cafes would start to follow zootz lead...
edited by Cosmo Luppino on 24/12/2008
edited by Cosmo Luppino on 24/12/2008
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24/12/2008 10:55:03 PM
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Robert Rau
Posts 150
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If you dont like the service, vote with your cleats. A thermos and holder would be another option then you dont even need to stop and get off your bike. This issue with Zoots has been ongoing for awhile and some cyclists have tried to address this issue with staff but have fallen upon deaf ears - or landed in the too hard basket. No matter theres a recession and many businesses are down sizing and many wont survive the next six months - will zoots be one of them??? Starbucks must have had their crystal ball running when they pulled out of South Australia.
I love coffee and even married a coffee farmers daughter and know my coffee and what is crap!!!
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26/12/2008 4:50:35 PM
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dean watson
Posts 12
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interesting to hear the zootz staff view - would love to know if high heel shoes, steelcaps, and other footwear that would have to be as big a problem as cleats, are also banned??!!
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6/03/2009 2:34:25 PM
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Redlad
Posts 31
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So is the sign still there? This article was from December...
Sounds like a sneaky way to get rid of cyclists to me.
The answer from Bec states such incidents as "abusing her staff for incidents unrelated to cleats", "not being able to sit next to their bikes", "moving tables", and "breaking tables and glassware"...none of these incidents are related to cleats yet the sign is there to stop you entering if you're wearing them.
Apparently this place changed hands in the not too distant past and the guys who ran it before were very accommodating. Seems the same can't be said of the new owners!
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10/03/2009 6:04:14 PM
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bert heathwood
Posts 4
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Alternatively instead of riding at the bay come down south. We've got 5 cafes in McLaren Vale and they are all very accommodating to cyclists.
The Zoots thing is quite funny, plastic road cleats shouldn't be able to scratch any floor surface. MTB shoes with metal sprigs are another matter, but not all that common in outside of muddy pine forests.
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11/03/2009 9:15:32 AM
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Michael Warner
Posts 122
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Sorry to side with the evil cafe owner here, but...
Pristine plastic cleats may not be able to scratch floors, but the grit embedded in them by walking outside certainly can. Like softer brake pads, shoe soles don't do this nearly as much. In addition, SPD-SL's little protective feet will dent a softwood floor, as I learned the hard way with my own! Another reason I can think of for a business to ban road cleats is that they're quite slippery, especially on tiles, and falls could lead to a bad reputation, unfair lawsuits and higher public liability insurance premiums. Rubber covers are available for all types of road cleat, solve all these problems, and could reasonably be required IMHO. I always use them indoors with my SPD-SLs.
Regarding MTB cleats, quite a few roadies use them. In theory they're recessed, but flex and wear of the shoe sole actually causes substantial contact of new cleats with floors before long.
Cleat issues shouldn't apply outside, (except perhaps if the area is tiled) but some cyclists /are/ prima donnas, and insist on leaving their bikes where they're an obstructive nuisance just so they can protect them and/or show them off. Again, this may have legal implications for the business, both in public liability and compliance with the terms of their lease on the outside area.
All that said, I've found that most cafes welcome well-behaved cyclists who sit outside when it's warm enough and don't obstruct others, so I don't see any need to get worked up about one that doesn't.
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13/03/2009 9:06:23 AM
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JDL
Posts 48
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Call me crazy, but how about riding in the hills? Far less traffic, traffic lights, intersections and all of that crap... I've never quite understood the whole cycling/coffee thing. I like both but not normally together.. When topping up on drinks etc though I've never been to a Deli etc in the hills that has any problem with cyclists wearing cleats in.. However, certainly if it's genuinely going to damage their floors I understand where they're coming from..
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